Refund Policy
Effective date: 2026-09-21
This policy applies to Callink and its published services related to custom envelope and certificate design.
At Callink, we strive to provide exceptional calligraphy services. Our refund policy outlines the terms under which refunds may be requested.
Eligibility for Refunds
Refunds are available for services that have not yet been rendered. Please ensure that your request meets our eligibility criteria.
Exclusions from Refunds
Custom orders and personalized items are not eligible for refunds once production has begun. Please review your order carefully before confirming.
How to Request a Refund
To request a refund, please contact our support team with your order details. We will guide you through the process.
Refund Processing Time
Once your refund request is approved, processing may take up to 14 business days. We will notify you via email regarding the status of your refund.
Cancellation Policy
If you wish to cancel your order, please notify us as soon as possible. Cancellations are accepted within 24 hours of placing your order.